1. Delivery Methods
Logistics Partners:
- SF Express (for packages under 5KG)
SF Express Cold Chain Delivery Services
- Jumppoint (for packages over 5KG)
Jumppoint Cold Chain Terms and Conditions
2. Shipping Instructions
- No minimum spending requirement.
- Customers who spend HK$500 or more are entitled to one complimentary local delivery service.* Excludes remote areas and outlying islands.
- For purchases below HK$500, the local delivery fee is HK$60 per delivery.* Excludes remote areas and outlying islands.
- The cut-off time for orders is 4:00 PM daily. Orders placed on Saturdays, Sundays, and public holidays will be processed on the next business day.
- Products will be dispatched approximately 2 to 3 business days after the order is placed and payment is completed (counting from the next business day).
- If the delivery building does not have an elevator, the delivery personnel will not deliver to the door, and customers must collect their orders from the ground floor lobby.
- During peak seasons or due to force majeure factors, shipping may be delayed.
- Delivery services will be suspended when a Typhoon Signal No. 8 or above or a Black Rainstorm Warning is in effect. We will contact you to reschedule the delivery time.